SOLUTION MANAGER COURSE CONTENT

1. Course overview 

• Support for ITIL Processes

• Available Functionalities in Solman

2. Installation & Technical Configuration

• Sizing & Installation

• SAP Solution Manager in system Landscape

3. Setting Up Solution Landscapes

• System Landscape (Transaction SMSY)

• Generate RFC Destination

• Logical Components

• Solution Landscapes & Solution Directory

• Business processes

4. Using Adminstrative tools

• Project Administration

• Business Blue Print

• Configuration Phase

• Test Plan Management

• Project Reporting

5. Roadmaps

• Working with Roadmaps

• Creating Roadmaps

• Roadmaps Definition

• Roadmaps Authorizations

6. Service Desk

• Concept and process

• Basic settings

• Advance customizing

• Incident Management

7. Solution Manager Diagnostics(RCA)

• Diagnostics strategy

• Solution Manager Diagnostics configuration

• Work centers

8. Business Process Monitoring

• Job Monitoring in SAP Solution Manager

• Setup Business Process monitoring

• Alert Handling

 9.Change Request Management

• Overview change Request management

• Urgent corrections: Process

• Change Request Reporting

• Maintenance Optimizer

10. SODOCA

• Early watch Alerts, Central system monitoring and MOPZ