SAP Solution Manager Interview Questions
What is Solution Manager Diagnostics ?
Is Solution Manager Diagnostics part of SAP Solution Manager ?
How can I get Solution Manager Diagnostics ?
What are the key features of Solution Manager Diagnostics ?
What is Solution Manager Diagnostics ?
A key requirement for efficient support of IT solutions is the ability to perform root cause analysis with speed and efficiency. Solution Manager Diagnosticsprovides all functionality to centrally analyze and monitor a complete Netweaver system landscape. It also reduces the time needed to train your support organization in root cause analysis for NetWeaver. It is mandatory to install one Solution Manager Diagnostics within your Netweaver solution landscape if you run applications based on SAP Web AS JAVA. Active Global Support performs root cause analysis on incoming incidents on Solution Manager Diagnostics.
Solution Manager Diagnostics is part of SAP Solution Manager (4.0). To deliver the functionality as fast as possible, SAP has pre-shiped the functionality in advance. This pre-shipment is not included in SAP Solution Manager 3.2, but has to be installed separately - shiped as part of SAP NetWeaver - 04. The pre-shipment of Solution Manager Diagnostics does not require Solution Manager 3.2 or an earlier version.
Solution Manager Diagnostics is part of SAP Solution Manager 4.0.What are the technical requirements for Solution Manager Diagnostics ?
The pre-shipment of Solution Manager Diagnostics is based on SAP Web AS 6.40. Since SAP Solution Manager release 3.2 relies on SAP WebAS 6.20, you would need two systems that can be installed in one physical box.
The current version of Solution Manager Diagnostics focuses on root cause analysis for SAP Web Application Server JAVA Stack and SAP Enterprise Portal with the following key features:
- Central Configuration Display
- Central Log File Viewer
- Software Change Tracking
- Portal Monitoring and Single Activity Trace
- HTTP Analysis
- JAVA Thread Dump Analysis
- JAVA Performance Analysis with WilyTech Introscope
- Load tests with Mercury Loadrunner
How do I know if Solution Manager Diagnostics is required for my SAP solution ?
Solution Manager Diagnostics is required if you run at least one SAP Web Application Server JAVA Stack in your SAP Solution. Most commonly used SAP solutions using the SAP Web Application Server Java Stack are: SAP Enterprise Portal, SAP Exchange Infrastructure, CRM Internet Sales, mySAP ERP Employee/Manager Self Services. At the start of your project, SAP will analyze the need of Solution Manager Diagnostics within the Safeguarding Planning session.
What happens if I want to get support from SAP Active Global Support for a JAVA based SAP solution without having Solution Manager Diagnostics installed ?
In this case, SAP support engineers need to logon to operation system via application sharing connection types. When opening these connection types, the customer needs to accept a disclaimer explaining the risk of root cause analysis on OS level. Additionally, SAP Support might not be able to solve performance problems as tools such as Http Analysis, Thread Dump Analysis and Wily Introscope are required for fast resolution. These tools are only available through Solution Manager Diagnostics. Hence, Solution Manager Diagnostics is an essential prerequisite to perform incident resolution for JAVA based SAP customer solutions. If Solution Manager Diagnostics is not installed and configured, your service level with SAP is dramatically degraded.
Can a customer use the functionality of Wily Tech Introscope or Mercury Loadrunner included in Solution Manager Diagnostics without paying additional licenses ?
No, SAP has signed a distribution agreement for Mercury Loadrunner. Since this is not an OEM agreement, the customer can only use this tool for an additional license fee.
Can a customer use the WilyTech Introscope from CA included in Solution Manager Diagnostics without paying additional licenses ?
Yes, SAP and CA have signed an agreement, allowing you to use Introscope with SAP-developed dashboards and instrumentation as part of SAP Solution Manager. If you would like to increase the benefits of Introscope through custom dashboards and instrumentation, or extend Introscope's capabilities with Introscope PowerpacksTM, those services and products are available from CA's Wily Technology Division. You can learn more about Introscope by contacting Wily's SAP Business Unit at sap@wilytech.com.
How can I get the license for WilyTech Introscope ?
Please open a message on your SAP Solution Manager Installation on SAP Note component XX-PART-WILY and enter "License Request" as short text. SAP will then provide you with the required information to get started with Wily Introscope.
Does SAP provide training on Solution Manager Diagnostics and WilyTech Introscope ?
Yes. SAP Active Global Support offers a two day on-site workshop explaining the diagnostics infrastructure of SAP. Please contact your local support contact.
How can SAP Solution Manager support me in an upgrade project ?
SAP Solution Manager serves as a central platform for the implementation and continuous improvement of an SAP solution. It contains specific upgrade features that provide direct access to the latest available SAP Upgrade Road Map version. The SAP Upgrade Road Map is part of SAP Solution Manager and provides SAP's standard methodology to plan and execute an SAP upgrade project. It contains best practices and templates for project management, as well as functional and technical aspects facilitating key tasks of the entire project team. In order to use the SAP Upgrade Road Map with SAP Solution Manager, access transaction RMMAIN. The tool facilitates key project activities such as application adjustments (upgrade/delta customizing), testing and end-user training.
What is Change Management in SAP Solution Manager ?
Change Management in the SAP Solution Manager is aligned to the processes in the IT Infrastructure Library (ITIL), the de facto standard for service management. Change Management aims to perform changes economically, quickly, and with minimum risk.
What are features of Change Management in SAP Solution Manager ?
- Features
- Maintenance Optimizer
- The Maintenance Opimizer leads you through planning, download and implementation of support packages and patches for your satellite system. You can also install enhancement packages with the Maintenance Optimizer.
- Manage change requests
- Change request management helps you carry out your (maintenance, implementation, template and upgrade) projects in the SAP Solution Manager.
How SAP Solution Monitoring helps ?
- Solution Monitoring helps to manage Heterogeneous systemlandscapes efficiently. It consists of:
- Service Level Reporting - Used to optimize and simplify long term system monitoring. It is based on SAP EarlyWatch Alert.Provides weekly evaluation of system status and performance.
- System Monitoring - Central system administration and Realtime monitoring based on the CCMS - Computer center management system (tcode RZ20). It provides technical real-time monitoring of system.
- Business Process Monitoring - Real time monitoring with a focus on the graphical display of business processes based on the CCMS
How Service Desk can organize in SAP Solution Manager ?
In Service desk can be organized into several support units
Internal Customers or Users can create problem messages directly from a transaction
The Level 1 support unit personnel can enter symptoms in an internal solution database and search for solutions. The person can also search for SAP notes in the SAP Service Marketplace. If the person cannot find a solution, he can forward the problem message to subsequent support units or to SAP Support and monitor the progress of the problem message.
What are the Benefits of Solution Manager Implementation
Benefits of Solution Manager Implementation Central point of access and support of key implementation activities Process-driven blueprint, configuration and testing approach SAP Automated customizing synchronization across mySAP components Standard scenarios provided through Business Process Repository Central repository to store project documentation and issues
Project monitoring / reporting capabilities (not robust though)
What are operations Benefits of Solution Manager ?
- Operations Benefits
- Reduction of operational costs (TCO) to an acceptable level
- Customer satisfaction through increasing performance
- Service Level management / reporting
- Application management / monitoring
- Software change management for the entire solution
- Best SAP Support with integrated Support Desk
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